Purpose and Scope of Data Collection

The data collected on the website goldenwine.vn mainly includes: full name, email address, phone number, username, password, and address. This is essential information that goldenwine.vn requests from members when registering an account, in order to verify and ensure user rights.

Members are solely responsible for the security and management of all activities using the service under their username, password, and email address. Furthermore, members are responsible for promptly notifying goldenwine.vn of any unauthorized use or security breaches related to their account.

Scope of Information Usage

The personal information provided by customers will be used for the following purposes:

• Providing services to members.
• Send notifications about transaction activities between members and goldenwine.vn.
• Prevent fraudulent activities or sabotage of member accounts.
• Communicate with and resolve specific issues with members.
• In the event of a request from law enforcement agencies, goldenwine.vn is obligated to cooperate in providing personal information when requested by judicial bodies such as the Procuratorate, courts, or police.

Information Retention Period

Members' personal data will be stored until a cancellation request is received or the member cancels the account themselves. In all cases, personal information will be kept confidential.

Individuals or Organizations with Access to Information

Members agree that, where necessary, the following agencies, organizations, or individuals have the right to access and collect their information:

• Goldenwine.vn Management Board
• The competent state agency (when required by law).
• The complainant must provide proof of the member's violation (if any).

Unit for Collecting and Managing Personal Information

GOLDEN WINE COMPANY LIMITED

Commitment to Protecting Customers' Personal Information

At goldenwine.vn, protecting your personal information is our top priority. We are committed to not sharing, selling, or renting your personal information to any third party. We will only use your information for the following purposes:

• Improve the quality of service for customers.
• Resolving disputes and complaints.
• Comply with requests from law enforcement agencies.

We understand that protecting your personal information is our responsibility. If you have any questions or comments regarding our privacy policy, please contact us via hotline 0354.160.919.

Mechanism for Receiving and Resolving Complaints Related to Personal Information

Members' personal information is guaranteed to be kept strictly confidential in accordance with our personal data protection policy. The collection and use of information will only be carried out with the customer's consent, unless otherwise stipulated by law.

We do not use, transfer, provide, or disclose members' personal information to third parties without their consent. In the event of a server attack, we will immediately notify the authorities and the affected members.

The management requires individuals registering or making purchases to provide complete personal information such as full name, address, email, and phone number, and to be responsible for the accuracy of this information. We are not responsible for any claims related to member rights if the personal information provided is inaccurate.

The company will take the necessary technical and operational measures to verify the information that has been reported.